FAQs

KindSpark: Your Questions Answered & Our Terms Explained

Your Sparkle, Simplified.

Lab-Grown Diamonds & Authenticity

  • What are lab-grown diamonds?
    • They're real diamonds, identical to mined ones, created in labs using advanced technology.
  • Are they "fake"?
    • No, they're genuine diamonds. The term "synthetic" can be misleading.
  • How do I know they're authentic?
    • Diamonds 1ct and over come with IGI certification. Smaller diamonds certified on request.
  • How do they compare to mined diamonds?
    • Identical quality, but more affordable.
  • What are the 4Cs?
    • Carat, Clarity, Colour, and Cut – the standards for diamond quality. Our certificates detail each diamond's 4Cs.

Ethical & Environmental Considerations

  • Why choose lab-grown diamonds?
    • Ethical and sustainable – no mining impact or conflict concerns.
  • How are your practices sustainable?
    • We prioritise lab-grown diamonds and use minimal packaging.
  • Are they conflict-free?
    • Yes, lab-grown diamonds are inherently conflict-free.

Jewellery & Customisation

  • What jewellery do you offer?
    • Engagement rings,  earrings, necklaces, bracelets, and bespoke designs.
  • Can I customise my jewellery?
    • Yes, we offer bespoke design services.
  • How long does bespoke take?
    • Typically 4-6 weeks.
  • What metals do you use?
  •  18ct/14ct white, yellow, and rose gold.

Shipping, Returns & Services

  • Do you ship internationally?
    • Yes, we ship worldwide with secure delivery.
  • What's your return policy?
    • 7-day return policy for specific conditions. See our returns page for details.
  • Do you offer warranties?
    • 1-year warranty against manufacturing defects.
  • How do I care for my jewellery?
    • Clean with mild soap and water, store separately, and consider annual professional cleaning.

Terms & Conditions: Your KindSpark Agreement

Website Use

  • By using our site, you agree to these terms.
  • Content is for general information only, not professional advice.
  • We’re not liable for losses from using this site.
  • Kindspark is operated and registered in Hong Kong.
  • We reserve the right to change our website content at any time.
  • We own all intellectual property on this site.
  • You must not misuse our site (viruses, hacking, etc.).
  • We're not responsible for linked websites.
  • Disputes are resolved in Hong Kong courts.
  • We process your data per our privacy policy.

Purchases & Products

  • Stock Availability: All our products are produced upon order.
  • Delivery Damages: We're not liable for damages after delivery, unless due to our negligence.
  • Website Accuracy: We aim for accuracy, but slight differences and errors can occur. Prices are invitations to buy, and the confirmed price is upon dispatch.
  • Changes to Terms: We can change terms anytime; it's your responsibility to check them.
  • Repairs: For Hong Kong customers, we offer a 12-month repair policy for manufacturing faults (proof required).