Shipping Information

Free Worldwide Shipping on Orders Over HK$6000

Hong Kong Deliveries:

• Typically dispatched within 4-6 weeks (please check the product page for specific details).
• We use SF Express for all Hong Kong orders, with delivery typically taking 1-2 working days.
• Delivery Costs:
  • Orders under HK$2000: HK$30.
  • Orders over HK$2000: Free.
• You'll receive a tracking number via email once your order has been dispatched.

International Deliveries:

• Typically dispatched within 4-6 weeks (please check the product page for specific details).
  
• We use SF Express, Hong Kong Post, FedEx or DHL for international orders, with delivery typically taking 7-14 days.
• Delivery Costs:
  • Orders under HK$6000: HK$350.
  • Orders over HK$6000: Free.
• You'll receive a tracking number via email once your order has been dispatched.
• Please note: Prices do not include any overseas customs duties or taxes. These charges are determined by your country's customs authority and are customers' responsibility.

Delivery Times:

• Delivery times are estimates only, and KindSpark cannot be held responsible for any delays.

Customs Duties & Taxes:

• Prices do not include overseas customs duties or taxes. These charges are determined by your country's customs authority and are customers' responsibility.

Insurance:

• Additional insurance can be added upon request for an extra charge. Please contact cs@kindspark.shop if you'd like to arrange this.

Incorrect Addresses:

• Please provide us with the correct shipping/delivery information, as KindSpark cannot be held responsible for incorrectly entered or unrecognised addresses.
• We are unable to redirect orders once they have been dispatched, and we cannot refund or replace items that are marked as delivered.

Contact Us:

• If you have any further questions, please email us at cs@kindspark.shop .